Offshore Call Center Outsourcing
Outsource your call center services to us, and reap the benefits of cost control, improved customer service, and broader marketing reach. We provide Austrian owned, operated, and managed offshore call centers in the Philippines to deliver superior outsourcing services such as:
Our call center provides both the people and technology necessary for excellent customer support and inbound call center services. Our technology infrastructure can handle multi-level routing, multi-skill routing, blended inbound & outbound campaigns, quality assurance, call monitoring, and recording. Our multichannel voice and back office services can be tailored to provide superior customer interaction for your particular clients. How do we do it?
Our management team is comprised of Austrians who put the necessary processes in place for your project to achieve its goals. Your outsourcing campaign will be staffed with motivated, highly qualified, and properly managed employees. Your educated and experienced employees will adeptly support your campaign without the rampant turnover rates that affect other offshore call centers and outsourcing companies. Our committed Filipino agents will enthusiastically support your business, and enjoy working with people from all nations.
Our Philippines call centers are selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with excellent call center and telemarketing services at budget-friendly prices. Our goals extend beyond simply inexpensive labor – we aim to source the smartest, most suitable, and qualified employees in a cost-effective manner.
We proudly provide our customers with weekly call reports, activity reports, and up to date information regarding their outsourcing project. Unlike most offshore call centers, members of our management team are located in Austria, the US, and on site in the Philippines.
When you combine our people, management, customer service, and technology applications, there is no other call center outsourcing service that can compete with our pricing and quality. We take the necessary time to learn your processes, find the right approach, and staff your campaign with agents who will effectively accomplish your tasks.
We take only outbound campaigns where the customer is able to provide data for calling. We don’t use data of our clients for other campaigns and we don’t buy data. Traded data are used by many call centers and the called people are getting angry of getting to many calls.
All data from our customer’s inbound or outbound campaigns will get removed from our system as soon as the campaign ended and our customer has paid his bills.
Our customers get access to a website for their campaign , where they can see all calls made for them and which data we have collected. Our customers are able to export all the data from his campaign directly from the website into excel, word, xml or csv format. The website gets updated every 5 Minutes. If a customer provides an ftp-server we will upload all the recordings to this destination too.
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